We will need, among others, the following:

• Your Namibian identity card; and
• A utility bill (such as your water or electricity account) that shows the stand/erf number of your property and your name and address. If you are living with the person who owns or rents the home, he or she should confirm to us in writing the relationship between the two of you, the address and his or her date of birth and identity number. This must be accompanied by an acceptable document showing the name and residential address of this person. 

• Some of the FIA information and/or documentation that we have may be outdated, illegible or incomplete; and
• FIA, further requires Nedbank to regularly update client information and documentation.

• No, not at this stage. Nedbank will contact you should we need any further FIA documentation, provided we have your latest contact details.

• To provide Nedbank with the necessary FIA information and documentation;
• Please ensure that we have your latest contact details, i.e. telephone number and email address, so that we can contact you should we require further FIA information and/or documentation; and
  
• Visit any branch or contact your relationship manager for more information.

• Nedbank will contact you should we need any further FIA documents, provided we have your latest contact details.

• Nedbank will make every endeavour to contact you, using the details that are on our files. Should you fail to respond, your accounts will be frozen.
• Please contact your branch or relationship manager to ensure we have your latest contact details.

• You would need to submit documentation for the business account separately from that for your personal account, because the FIA documentation requirements are different for businesses and legal entities; 
• The information and documentation for business accounts will depend on how your entity has been registered (i.e. as a public company or a listed company); 
  
• Please contact your relationship manager or your nearest branch to obtain a list of the information and documentation requirements for your specific business.

• If you fail to provide the necessary FIA information and documentation to Nedbank once these have been requested, Nedbank may freeze your account following an account restriction process, which involves communicating the possible restriction of your account to you.

You can provide any of the documents below showing your name and residential address. Unless otherwise stipulated, the documents must show your full residential address and not a post box address:

• A utility bill, such as for water, electricity or rates (less than three months old);
• A bank statement or financial statement from another financial institution, i.e. not within Nedbank Group (less than three months old);
  
• A copy of a signed lease agreement (by both parties), (less than one year old);
  
• A municipal rates and taxes invoice (less than three months old). A mortgage statement from another financial institution, i.e. not within Nedbank Group (less than six months old). A telephone account, i.e. a landline or cell phone account (less than three months old); 
  
• An official tax return/tax assessment (less than one year old). Official correspondence from the Namibian Revenue Services ('NRS') (less than three months old);
  
• A recent life insurance policy (less than three months old) issued by an insurance company;
  
• Correspondence from a body corporate (less than three months old);
  
• A valid television licence document;
  
• A recent short-term insurance policy document or a short-term insurance renewal letter (less than one year old);
  
• A retail account statement/invoice (less than three months old). Where the person lives in any other type of residence (e.g. hostel/barracks), a letter from the administration department of such residence on an official letterhead; and
  
• A letter from a tribal chief where the person lives.

• Confirmation of your identity number and any address change can be done only at a branch as we need to see your original identity document to verify same and satisfy the requirements of FIA. These documents can also be presented to your relationship manager face to face.

• We will contact you by telephone or email based on the contact details we have. Please ensure that your contact details are updated.

• No you cannot. We need to verify your identity, therefore you need to be present at the branch or your relationship manager.